Conversation & visitor data encryption¶
Chat conversation, visitor data and visitor file upload encryption is an extra feature in our service. If it is enabled you can toggle encryption for any room in your company.
When encryption is on, whenever a new chat session is created, an AES key is also generated and stored to two places. A plaintext version of the key is stored in cache with a 90-minute expiration time. Another copy of this key is encrypted with customer provided RSA public key and stored to our database.
During chat session this AES key is used to encrypt all message content. Every time a new chat log is saved to database, the cached AES key is given a new expiration time of 90 minutes. While the cached key exist, all chat logs are automatically decrypted.
Visitor API data values are also encrypted. The AES key used in encryption is different from the one used with chat sessions. This key is also cached but only for 30 minutes. The timer resets on every visitor pageload. An RSA encrypted version of this AES key is stored as an API data entry with name
Symmetric AES encryption¶
Our implementation of AES encryption uses https://github.com/pyca/cryptography library maintained by Python Cryptographic Authority (PyCA). We use 256-bit AES keys and encryption is done in CBC mode.
Keys are stored in
Example of an encryption key
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Encrypted data is also signed with a HMAC key. The ciphertext resulting from encryption has following format:
- First 5 bytes are metadata
- next 16 bytes are the initialization vector
- next bytes are the encrypted content
- last 20 bytes are the signature, which is generated over all the preceding bytes
Please note that the signature is generated over already encrypted data. Before storing the ciphertext it is base64 encoded.
Asymmetric RSA encryption¶
After generating the AES key it is encrypted with customer's RSA public key and stored. Our implementation uses PyCryptodome's RSA module. RSA key has to be at least 2048-bits long. RSA encryption follows PKCS #1 OAEP standard
How to generate keys?¶
To generate RSA key pair you can use following openssl commands.
How to generate keys with OpenSSL
These will generate you a RSA key pair and save them to files
public.pem. Public key from
public.pem can be pasted to our public key settings interface as is.
How to decrypt?¶
While the AES key exists in our cache chat logs are decrypted automatically. After that decryption has to be done by customer.
One way to decrypt your data is to install Giosg Crypter python package and follow the guide it provides. Familiarity with python and our HTTP API and Public HTTP API documentations are recommended.
First install the required dependencies and either use the installed command line tool or create your own script with the python library.
Command line tool
Create your own script
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Decryption before & after¶
In case you want or need to implement your own decryption app, here are inputs and outputs to test its functionality
If you implement your own decryption you can use these keys and inputs to verify that the your decryption code works
- Use RSA Private Key (example data 1) to decrypt RSA encrypted AES key (example data 2)
- If the encryption was successful then the result should be Decrypted AES Key (example data 3)
- Use Decrypted AES Key (example data 3) to decrypt the AES encrypted message content (example data 4)
- If the encryption was successful then the result should be AES decrypted message content (example data 5)
Example data 1: Example RSA private key (do not use in production)
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Example data 2: RSA encrypted AES key
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Example data 3: Output RSA decrypted AES key
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Example data 4: AES encrypted message content
Example data 5: AES decrypted message content
The other way¶
Using the giosg Crypter package is recommended as this allows you store the decrypted chats directly on your side / storage which also makes it possible to use shorter data retention time in giosg. If needed, the giosg Decrypt app can be used in cases where you wish to look up chats occasionally, a few chats at the time.