Documented Giosg client API (2023-05-31)¶
Documented Giosg client API to giosg client api documentation page.
Documented Giosg Agent UI system requirements (2023-05-23)¶
Documented system requirements for Giosg Agent UI to supported browsers page.
giosg.api.chat.close now supports UUIDs (2023-04-03)¶
Updated documentation of Giosg's Domains and IP addresses (2023-03-22)¶
Added documentation about
*.giosgusercontent.com domain to Giosg Domain and IP Addresses.
Updated documentation of Giosg used cookies (2023-02-23)¶
giosg_reporting_pageview_track_seq_num from the list of values stored on the customer's site in browser's localStorage.
Added another example of creating Room Visitor Variable using HTTP API (2023-02-22)¶
Update Room Visitor Variables API documentation with another example on how to add room visitor variable using HTTP API.
Document room uuid support in room js api and getJoinedRooms method (2023-02-8)¶
Replace legacy room ids with normal room uuids at room js api documentation and mention new getJoinedRooms method.
Updated documentation of Giosg used cookies (2023-02-06)¶
Updated documentation of Giosg Cookies, localStorage and sessionStorage usage. Also fixed cookie lifetime to be 1 years instead of previously documented 2 years.
Documented Visitor Uploads API encryption (2023-02-01)¶
Added documentation for new encrypted visitor uploads API Visitor Uploads API documentation
Updated Giosg Proxy documentation (2023-01-30)¶
Updated Giosg Proxy documentation by adding
/giosg_api/ endpoint to allowed list.
Documented organization chat invitations API (2023-01-02)¶
Added documentation for new organization chat invitations API organization chat invitations API documentation
Documented giosg Suomi.fi service (2022-12-28)¶
Added documentation about giosg Suomi.fi
Documented visitorcalls.giosg.com domain to Giosg Domains and IP addresses (2022-12-28)¶
Added documentation about
visitorcalls.giosg.com domain to Giosg Domain and IP Addresses
Added tag_created and tag_deleted message types (2022-12-19)¶
Added new message types (tag_created, tag_deleted) for chat message.
Added mention regarding new reporting_show_view_seq_num_* cookie (2022-12-01)¶
Now cookie listing contains the new cookies used for more detail reporting.
Replaced interactionbuilder instance with interactionbuilder (2022-10-31)¶
Now, user will be redirected to "interactionbuilder" domain whenever they try to access "interactionbuilder" domain.
Added info about new localStorage key used by chat platform (2022-09-22)¶
Added information about
activeCallRoom local storage key.
Added Tutorial Sending Visitorvariables through API (2022-09-22)¶
Added Sending visitor variables through HTTP API tutorial.
Updated giosg Basket tutorial (2022-09-22)¶
Removed "addProduct" method from tutorial, as it is deprecated in V2 version of the giosg script.
Removing reporting target (2022-04-20)¶
Since target reporting is removed from chat, mentioning of it should also be removed.
Published tutorial for connecting external chat service into Giosg platform (2022-03-10)¶
Added Third-party visitor chat integration tutorial to navigation and removed draft warning.
Added Adding actions to the giosg visitor chat client (2022-03-09)¶
Added a document to explain adding actions to the giosg visitor chat client.
Added new field to memberships API documentation (2022-03-02)¶
Added is_user_deleted field to memberships API documentation.
Added tutorial for connecting external chat service into Giosg platform (2022-02-21)¶
Added draf version of Third-party visitor chat integration tutorial.
Improved Fetching chat conversations tutorial with Python examples and fixed links (2022-02-18)¶
Improved Fetching chat conversations tutorial and updated some links.
Giosg WorkForce Management API documentation has been removed¶
Documentation regarding deprecated Giosg WorkForce Management API has been removed.
Interaction Builder Report Data Fetching (2022-02-09)¶
Added a document to explain how to gather reporting metrics from interactions that are created using Interaction Builder.
Added V1/v2 differences documentation to the How the giosg script works.
Added giosg Transparency&Consent documentation¶
The new giosg script v2 is supporting Transparency&Consent preferences.
Deprecate multiple APIs following Giosg Script V2 launch (2021-12-16)¶
The new giosg script v2 release was to better support our current and new customers, the new giosg script is much faster, better for our customers SEO score and supports new exciting features.
- Made giosg script V2 default for all new customers. (Existing customers can upgrade by contacting giosg support)
- Lead forms are now deprecated;
- Pipeline API has been deprecated;
- Giosg Target product is now deprecated;
- Chat and Button customizability has been simplified;
Added tutorial on how to embed new giosg to website and how to install chrome extension (2021-10-11)¶
- Added tutorial on how to embed new giosg to website and how to install chrome extension: Embedded new giosg and chrome extension.
Add the automation api (27.06.2022)¶
- All the new apis and methods are documented
Improved User Preferences updating API (2021-09-15)¶
- Improved User Preferences updating API with example on how to change user UI language: Update user UI language.
Updated Interactions JS API docs (2021-08-05)¶
- Added new
zIndexattributes in Using Interaction Designer JS Editor
- New interaction
- Added new information about Interaction window JS API and preventing auto startup
Updated Interaction Designer API docs (2021-08-02)¶
- Remove an outdated link "listing interactions in collection"
workspaceUidquery parameter in Listing interactions
Added Conversational Reporting 101 tutorial (2021-07-23)¶
- Added Conversational Reporting 101 tutorial.
Updated Conversational Reporting API (2021-06-29)¶
- Updated Conversational Reporting API documentation and Getting started with conversational reporting with the new
is_bundleableemail notification setting property.
Added tutorial on how to fetch counts of used tags (2021-06-28)¶
- Added tutorial on fetching counts of used tags Fetching metrics from the User Chat Statistics.
Updated Conversational Reporting API (2021-05-28)¶
- Updated Interaction Copy API documentation with new optional argument,
forceUniqueName. Note that default copied interaction naming behaviour has changed to not add numbering to the name in case the name is duplicate.
Updated Conversational Reporting API (2021-05-27)¶
- Updated Conversational Reporting API documentation with the possibility for the user to change the datasource endpoint per business target.
Updated Conversational Reporting API (2021-05-20)¶
- Updated Conversational Reporting API documentation with note to use ISO 8601 duration format as a period.
Added Interaction updating API documentation (2021-05-04)¶
- Added missing Interaction Designer Interaction updating API documentation.
Added new attributes to live interaction click and formdata events (2021-04-26)¶
- Added multiple new attributes to Live interaction runtime events.
Added Getting Started with Conversational Reporting (2021-04-15)¶
- Added Getting started with conversational reporting.
- Moved Fetching information from ucs under the Reporting tab.
Interaction Designer Form Data API now works with interaction UUID instead of legacy project ID (2021-04-13)¶
- Updated Interaction Designer Form data API to use new
interactionUuidfor filtering form data to be more consistent with other API endpoints. Added note on how the API use can get the interaction ID which is needed in the API call.
Added new attributes to live interaction click event (2021-04-13)¶
- Added new attributes
urlActionsto Live interaction runtime click event.
Fixed issue in example code of listening live interaction events (2021-04-12)¶
- Fixed bug in the code example of listening live interaction events. Function arguments were missing.
Updated Conversational Reporting API (2021-04-06)¶
- Updated Conversational Reporting API documentation with new periodical targets. Changed 'DateTime' types with links to common guidelines regarding datetime formats.
Added Interaction Designer embedding tutorial (2021-03-31)¶
- Added Interaction Designer embedding tutorial for Giosg partners.
Updated Interaction Designer collection API (2021-03-24)¶
- Updated Interaction Designer Collection API documentation with version in the url. Also renamed API endpoint from
/collectionsto be consistent. Old API endpoint url's will still continue working as long as there are users using it.
Added Interaction copy API documentation (2021-03-15)¶
- Added Interaction Designer Interaction copy API documentation.
Added Interactions API documentation (2021-03-15)¶
- Added Interaction Designer Interactions API documentation.
Added Collections API documentation (2021-03-15)¶
- Added Interaction Designer Collections API documentation.
Changelog document added to the site (2021-02-15)¶
- Changelog contains info about all site changes
The old changelog migrated from previous documentation site can be found here.